{"id":2881,"date":"2016-03-10T07:16:27","date_gmt":"2016-03-10T06:16:27","guid":{"rendered":"http:\/\/eastwind.es\/marketing\/en\/?p=2881"},"modified":"2016-03-10T22:24:57","modified_gmt":"2016-03-10T21:24:57","slug":"meet-connie-hilton-first-ibm-watson-enabled-hotel-concierge","status":"publish","type":"post","link":"https:\/\/eastwind.es\/marketing\/en\/meet-connie-hilton-first-ibm-watson-enabled-hotel-concierge\/","title":{"rendered":"Meet &#8216;Connie&#8217; Hilton, first IBM Watson enabled hotel concierge"},"content":{"rendered":"<p>Hilton Worldwide\u00a0and IBM today announced their collaboration in the pilot experiment \u00abConnie\u00bb.<br \/>\n\u00abConnie\u00bb is the first Watson-enabled robot concierge in the hospitality industry.<br \/>\nThis Aldebaran Robotics model draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.<\/p>\n<p>Named after Hilton&#8217;s founder\u00a0Conrad Hilton, \u00abConnie\u00bb marks the first time IBM has developed a Watson-enabled robot for the hospitality market. The robot will work side-by-side with Hilton&#8217;s Team Members to assist with visitor requests, personalize the guest experience and empower travelers with more information to help them plan their trips.<\/p>\n<p><strong><span style=\"color: #3366ff;\">The more interactions with guests, the more Connie improves itself<\/span><\/strong><\/p>\n<p>\u00abConnie\u00bb is powered by Watson, a cognitive computing technology platform that represents a new era in computing where systems understand the world in the way that humans do, through senses, learning and experience. These computers powered by Watson can learn from the interaction with the real world. This means that The more guests interact with Connie, the more it learns, adapts and improves its recommendations.<\/p>\n<p>By tapping into WayBlazer&#8217;s extensive travel domain knowledge powered by Watson, Connie can also suggest local attractions outside the hotel.<\/p>\n<div class=\"ast-oembed-container\"><iframe title=\"Meet Connie Hilton.- First IBM Watson powered hotel concierge\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Q5znjpEReYU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>The hotel will also have access to a log of the questions asked and Connie&#8217;s answers, which can enable improvements to guests&#8217; experiences before, during and after their stays.<\/p>\n<p>The robot is currently stationed near reception at the\u00a0Hilton McLean\u00a0in\u00a0Virginia (USA).<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u00abConnie\u00bb itself can also rise guest engagement<\/strong><\/span><\/p>\n<p>\u00abThis project with Hilton and WayBlazer represents an important shift in human-machine interaction, enabled by the embodiment of Watson&#8217;s cognitive computing,\u00bb said\u00a0Rob High, IBM fellow and vice president and chief technology officer of IBM Watson. \u00abWatson helps Connie understand and respond naturally to the needs and interests of Hilton&#8217;s guests, which is an experience that&#8217;s particularly powerful in a hospitality setting, where it can lead to deeper guest engagement.\u00bb<\/p>\n<p>\u00abWayBlazer is excited to bring Watson&#8217;s cognitive computing capabilities directly to the traveler as a way to improve the in-destination experience,\u00bb said\u00a0Felix Laboy, CEO of WayBlazer. \u00abWe believe providing personalized and relevant insights and recommendations, specifically through a new form factor such as a robot, can transform brand engagement and loyalty at the Hilton.\u00bb<\/p>\n<p><span style=\"color: #3366ff;\"><strong>One more innovation by Hilton<\/strong><\/span><\/p>\n<p>\u00abConnie\u00bb is the latest example of Hilton&#8217;s long history of innovation to enhance guest stays, as far back as 1947 as the first hotel company to introduce televisions into guest rooms.<\/p>\n<figure id=\"attachment_2882\" aria-describedby=\"caption-attachment-2882\" style=\"width: 890px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/03\/ConnieHilton_IBMWatson_photobusinesswire.jpg\" rel=\"attachment wp-att-2882\"><img decoding=\"async\" class=\"wp-image-2882\" src=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/03\/ConnieHilton_IBMWatson_photobusinesswire.jpg\" alt=\"&quot;Connie&quot; interacts with guests. \u00a9 Hilton Worldwide (Photo Businesswire). To watch the video clic here. https:\/\/youtu.be\/Q5znjpEReYU\" width=\"890\" height=\"593\" srcset=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/03\/ConnieHilton_IBMWatson_photobusinesswire.jpg 1200w, https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/03\/ConnieHilton_IBMWatson_photobusinesswire-768x512.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/a><figcaption id=\"caption-attachment-2882\" class=\"wp-caption-text\"><span style=\"color: #3366ff;\">\u00abConnie\u00bb interacts with guests. \u00a9 Hilton Worldwide (Photo Businesswire). <\/span><br \/> <span style=\"color: #3366ff;\"> To watch the video<\/span> <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/youtu.be\/Q5znjpEReYU\" target=\"_blank\">clic here<\/a>.<\/span><\/figcaption><\/figure>\n<p>Recent innovations include digital check-in with Room Selection, which recently surpassed 10 million users; Digital Key; and partnerships with Uber to deliver &#8216;Local Scene&#8217; and &#8216;Ride Reminders&#8217; and with Tesla and Current, powered by GE, to rapidly expand the electric vehicle charging program.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Image over the headline.-<\/strong> \u00abConnie\u00bb. \u00a9 Hilton Worldwide (detail of one photo Businesswire )<\/span><\/p>\n<p><span style=\"color: #3366ff;\"><strong><span style=\"text-decoration: underline;\">Related Eastwindmarketing links<\/span> (old platform):<\/strong><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2015\/06\/19\/softbans-pepper-emotive-robot-goes-on-first-sale-tomorrow\/\" target=\"_blank\">Softbank\u2019s Pepper \u201cemotive\u201d robot goes on first sale tomorrow<\/a><\/span><br \/>\n<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2015\/02\/10\/softbank-and-ibm-get-allied-to-launch-watson-in-japan\/\" target=\"_blank\"><br \/>\nSoftbank and IBM get allied to launch Watson in Japan<\/a><\/span><br \/>\n<a href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2015\/02\/11\/kirobo-robot-astronaut-returns-back-home-earth\/\" target=\"_blank\"><br \/>\n<span style=\"color: #3366ff;\">Kirobo robot astronaut returns back home Earth<\/span><\/a><br \/>\n<a href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2013\/05\/22\/ibms-watson-becomes-into-pocket-customer-service-app\/\" target=\"_blank\"><br \/>\n<span style=\"color: #3366ff;\">IBM\u2019s Watson supercomputer becomes into pocket customer service app<\/span><\/a><br \/>\n<a href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2014\/03\/08\/sxsw-2014-ibm-foodtruck-enhances-chefs-creativuty-through-computing\/\" target=\"_blank\"><br \/>\n<span style=\"color: #3366ff;\">SXSW 2014: IBM Foodtruck enhances chef\u2019s creativity through computing<\/span><\/a><br \/>\n<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/www.eastwindmarketing.es\/blogs\/eastwindmarketingycomunicacion\/en\/2013\/12\/18\/in-five-years-everything-will-learn-says-ibm\/\" target=\"_blank\"><br \/>\n\u201cIn five years, everything will learn\u201d, says IBM<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><strong><span style=\"text-decoration: underline;\">Related Eastwindmarketing links<\/span> (new platform):<\/strong><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/eastwind.es\/marketing\/en\/ibm-watson-to-bring-natural-interactive-features-to-vr-games\/\" target=\"_blank\">IBM Watson to bring natural interactive features to VR games<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hilton Worldwide\u00a0and IBM today announced their collaboration in the pilot experiment \u00abConnie\u00bb. \u00abConnie\u00bb is the first Watson-enabled robot concierge in the hospitality industry. This Aldebaran Robotics model draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities. Named after Hilton&#8217;s founder\u00a0Conrad Hilton, \u00abConnie\u00bb &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/eastwind.es\/marketing\/en\/meet-connie-hilton-first-ibm-watson-enabled-hotel-concierge\/\"> <span class=\"screen-reader-text\">Meet &#8216;Connie&#8217; Hilton, first IBM Watson enabled hotel concierge<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":2884,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[4],"tags":[3080,3084,3078,3077,3079,3087,3086,3085,2837,2849,3082,3081,3083],"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts\/2881"}],"collection":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/comments?post=2881"}],"version-history":[{"count":0,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts\/2881\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/media\/2884"}],"wp:attachment":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/media?parent=2881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/categories?post=2881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/tags?post=2881"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/yst_prominent_words?post=2881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}