{"id":3448,"date":"2016-04-12T20:36:10","date_gmt":"2016-04-12T18:36:10","guid":{"rendered":"http:\/\/eastwind.es\/marketing\/en\/?p=3448"},"modified":"2016-04-13T02:00:19","modified_gmt":"2016-04-13T00:00:19","slug":"facebook-opens-messenger-to-commercial-messages-through-bots","status":"publish","type":"post","link":"https:\/\/eastwind.es\/marketing\/en\/facebook-opens-messenger-to-commercial-messages-through-bots\/","title":{"rendered":"Facebook opens Messenger to commercial messages through bots"},"content":{"rendered":"<p>Facebook announced today the opening of the Messenger Platform (in beta) to the use of bots. This makes it possible for developers, business or whoever that is able to create a bot to connect with the more than 900 million people around the world who use Messenger every month.<\/p>\n<p>No matter if the user is building apps or aiming to share experiences, weather updates, confirm reservations at a hotel, or send receipts from a recent purchase, bots make it possible for\u00a0the sender of the message to be more personal, more proactive, and more streamlined in the same way that people interact with each other.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Approval by Facebook needed to run the bot on Messenger<\/strong><\/span><\/p>\n<p>Starting today, all developers and businesses will be able to build bots for Messenger, and then submit them for review.<br \/>\nFacebook says that the company will gradually accept and approve submissions to ensure the best experiences for everyone on Messenger. \u00abWe&#8217;re putting people first with\u00a0new guidelines, policies and controls\u00a0to offer the best interactions we possibly can.\u00bb<\/p>\n<p><span style=\"color: #3366ff;\"><strong>No need to download an app, the same bot runs on Android, iOs and Web<\/strong><\/span><\/p>\n<figure id=\"attachment_3449\" aria-describedby=\"caption-attachment-3449\" style=\"width: 400px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/04\/Facebookbots_03.jpg\" rel=\"attachment wp-att-3449\"><img decoding=\"async\" class=\"wp-image-3449\" src=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/04\/Facebookbots_03.jpg\" alt=\"Commercial bot running on Messenger platform. \u00a9 Facebook.\" width=\"400\" height=\"720\" srcset=\"https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/04\/Facebookbots_03.jpg 662w, https:\/\/eastwind.es\/marketing\/wp-content\/uploads\/sites\/2\/2016\/04\/Facebookbots_03-768x1382.jpg 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><figcaption id=\"caption-attachment-3449\" class=\"wp-caption-text\"><span style=\"color: #3366ff;\">Commercial bot running on Messenger platform. \u00a9 Facebook.<\/span><\/figcaption><\/figure>\n<p>Building just one bot, and the experience, mesage, service etc. is made available on all platforms where Messenger exists, including iOS, Android, and web.<\/p>\n<p>Messenger bots also avoid the need for the comapny&#8217;s clients to download one more app, on top of all the apps they already have and may not use.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Three main capabilities for bots<\/strong><\/span><\/p>\n<p>Bots can send\/receive an API. This means that the developer or owner of the bot can send and receive text, images, and rich bubbles with calls to action.<\/p>\n<p>People who receive the message sent by the bot will face an easy to use and easy to manage communication thanks to the Generic Message Templates.<br \/>\nThe template appproach is rooted in the belief that people prefer to tap buttons and see beautiful images, rather than learn a new programming language to interact with the bot.<br \/>\nThe templates provide structured messages with call to actions, horizontal scroll, urls, and postbacks.<\/p>\n<p>And the welcome screen let people that have discovered the bot enter the conversation. Then, they see the brand, the company&#8217;s Messenger greeting, and a call to action to \u201cget started\u201d.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Messenger bots can also chat with the customer<\/strong><\/span><\/p>\n<p>To complete the functionality of bots for Messenger, Facebook is introducing another tool to facilitate more complex conversational experiences, leveraging the learnings obtained with M.<\/p>\n<p>The wit.ai Bot Engine enables ongoing training of bots using sample conversations. This enables you to create conversational bots that can automatically chat with users. The wit.ai Bot Engine effectively turns natural language into structured data as a simple way to manage context and drive conversations based on your business or app&#8217;s goals.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Easy to find for the clients in the Messenger platform<\/strong><\/span><\/p>\n<p>Facebook has taken steps to make it as easy as possible for the customers to discover the company on Messenger.<br \/>\nThe business can use Web plugins,\u00a0Messenger Codes, Messenger Links, or Messenger Usernames.<\/p>\n<p>Facebook has also focused on the ecosystem that developers use, enabling many platforms that have made it even easier to access Messenger tools, including Shopify, Twilio, and Zendesk.<\/p>\n<p>For businesses that already take advantage of using SMS for real-time communication (the like of food delivery is at your door or your ride is outside). With customer matching tools, Facebook has built a new way for these kind of comnpanies to easily transfer those conversations to Messenger.<\/p>\n<p><span style=\"color: #3366ff;\"><strong>Image over the headline.-<\/strong> Some bots running on Messenger platform (including one of the CNN). \u00a9 Facebook.<\/span><\/p>\n<p><span style=\"color: #3366ff;\"><strong><span style=\"text-decoration: underline;\">Related external links<\/span>:<\/strong><\/span><\/p>\n<p><span style=\"color: #333399;\"><a style=\"color: #333399;\" href=\"https:\/\/developers.facebook.com\/docs\/messenger-platform\/implementation\" target=\"_blank\">New guidelines and policies for approval<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><strong><span style=\"text-decoration: underline;\">Related Eastwindmarketing links<\/span>:<\/strong><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/eastwind.es\/marketing\/en\/mwc-2016-zuckerberg-announces-social-vr-group-and-partnership-with-samsung\/\" target=\"_blank\">MWC 2016.- Zuckerberg announces social VR group and partnership with Samsung<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/eastwind.es\/marketing\/en\/3d-vr-video-to-be-launched-on-facebook\/\" target=\"_blank\">3D VR video to be launched on Facebook<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facebook announced today the opening of the Messenger Platform (in beta) to the use of bots. This makes it possible for developers, business or whoever that is able to create a bot to connect with the more than 900 million people around the world who use Messenger every month. No matter if the user is &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/eastwind.es\/marketing\/en\/facebook-opens-messenger-to-commercial-messages-through-bots\/\"> <span class=\"screen-reader-text\">Facebook opens Messenger to commercial messages through bots<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":3451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[3],"tags":[1295,3475,3473,3470,410,3478,3477,3472,3471,3476,3474],"yst_prominent_words":[],"_links":{"self":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts\/3448"}],"collection":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/comments?post=3448"}],"version-history":[{"count":0,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/posts\/3448\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/media\/3451"}],"wp:attachment":[{"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/media?parent=3448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/categories?post=3448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/tags?post=3448"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/eastwind.es\/marketing\/wp-json\/wp\/v2\/yst_prominent_words?post=3448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}