Samsung recalls 2.8 million top load washing machines in the USA

Just some weeks ago Samsung started off the recall of its Samsung Galaxy Note 7  because the battery can explode. Now The Consumer Product Safety Commission of the United States of America informs that Samsung recalls some of its top-load washing machines because of risk of impact injuries.
In the case of the top load washing machine units, the upper part of the device can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.

733 consumers wounded to date

Samsung has received till now 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.

About 2.8 million units affected

This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled. Following the information provided by teh US Product Safety Commission the recall affects about 2.8 million devices.

Defective models affected by Samsung's recall. Source of the list, the press release published by the US Consumer Product Safety Commission.
Defective models affected by Samsung’s recall. Source of the list, the press release published by the US Consumer Product Safety Commission.

All the defective units have been manufactured in South Korea, China and Thailand. All of tem were sold at one of the following retailers: Best Buy, The Home Depot, Lowes, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.

The production stop of the Galaxy Note 7 is expected to generate a Won 5 trillion loss for the Korean multinational . Leaving aside the damages to the brand, this recall could cost the US arm of Samsung between $1,260,000,000 and $4,200,000,000, should all the consumers claim for a price refund.

Replace repair, rebate or refund

Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

Samsung provides for the consumers affected or looking for information on this recall a toll-free phone number at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online contact at (click on the recall notice at the top of the page for more information).

Advices to the owners of Samsung top load washing machines already contacted

Samsung will provide consumers who have already contacted the company by this recall a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.

Until they have received and installed a Home Label Kit, Samsung warns that they should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

Image over the headline.- Samsung top load waqshing machine. © Samsung.

Related Eastwind links:

Galaxy Note 7 production stop, a Won 5 trillion loss for Samsung

The Galaxy Note 7 finally blasts Samsung’s nose


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