Building a personal in-store shopping experience along with O2O options, will provide key advantages for brick & mortar apparel retailers as 55% of consumers still choose shopping instore rather than online and 79% try on the items before buying.
“The ability for consumers to see, touch, and try on apparel appears to be an advantage for brick and mortar retailers,” says Maria Rugolo, apparel industry analyst, The NPD Grou . “Now coupled with more convenient ways to shop online and pick up, consumers may be more inclined than ever to make the physical trip.”
“The fitting room is still an opportunity to make a personal connection with your consumer since it is still an integral part of the overall shopping experience,” she underscores.
“While online sales may be growing faster, it is key to make the in-store shopping experience personal for the consumer as in-store accounts for the lion’s share of apparel dollars,” Rugolo points.
The preference to see, touch, and try-on apparel before purchasing is the most important factor for 55% of consumers to choose shopping in-store rather than online, reports The NPD Group. When shopping for clothing in-store, 79% of adult consumers try on the items before buying, all or most of the time (42%) or some of the time (37%), according to NPD’s apparel industry research.
In-store is also catching up to online with regard to convenience. Many apparel shoppers now accept the option to buy-online-and-pick-up-in-store (BOPUS) or click-and-collect, which provides the accessibility of shopping online with the ability to see, feel, and try on an item in-store, if the consumer wants.
BOPUS has been around for a while but most recently major brick-and-mortar retailers have enhanced the option by offering same-day or even quicker pick-up, curbside delivery, and other conveniences. Over the last 12 months, 21% of U.S. adults answered “yes” to buying apparel and footwear online and then picking it up in store, according to a survey from Civic Science for NPD’s Trend Tracker.
Image over the headline.- The Sneaker Bar at the Nike by Melrose Store in Los Angeles.© Nike. The Sneaker Bar makes trying on and buying footwear quick and easy with on-the-spot access to the store’s shoe assortment and a Nike Expert to help consumers make the right product pick.
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